Returns Policy

  1. Right of Withdrawal

According to Portuguese law, customers have the right to withdraw from the purchase contract within 14 days without giving any reason.

 

  1. Initiation of Return

To exercise the right of withdrawal, customers must inform us of their decision to withdraw from the contract by an unequivocal statement. This can be done via email at customer.service@greenertails.com.

 

  1. Return Period

The withdrawal period will expire after 14 days from the day the customer, or a third party other than the carrier and indicated by the customer, acquires physical possession of the goods.

 

  1. Return Conditions
  • The goods must be in the same condition as received.
  • Customers are responsible for the return shipping costs.
 
  1. Refund Process

Upon receiving the returned item and verifying its condition, we will process the refund within 14 days. The refund will be made using the same payment method used for the original transaction.

 

  1. Exceptions

The right of withdrawal does not apply to:

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods that are made to the customer’s specifications or are clearly personalized.
 
  1. Damaged or Defective Items

If an item is received damaged or defective, customers must notify us within a reasonable time. We will provide instructions on the return process, and a replacement or refund will be issued.

 

  1. Contact Information

For any inquiries regarding returns, please contact our customer support team at customer.service@greenertails.com.

 

  1. Changes to the Return Policy

We reserve the right to update our Return Policy as needed. Any changes will be reflected on this page.

Last Updated: 08/02/2024